top of page
Image by Kenny Eliason

Frequently Asked Questions

Vintabe mailbox_edited.png

IN CASE YOU WERE WONDERING

  • Do you accept insurance?
    Yes, we currently accept Blue Cross Blue Shield of Alabama and are in network providers. We also accept Optum. This is for veterans who are seen at the VA who would like to use Community Care to pay for our services.
  • What payment do you accept?
    Session payments are accepted via Visa, MasterCard, American Express, Discover, Diner‘s Club, JCB, HSA and FSA. If you wish to seek reimbursement from an insurance provider using your out-of-network benefits, we can provide you with a detailed receipt, called a superbill, after you’ve paid for your session. The superbill goes to your insurance company, and they may offer you partial reimbursement for your therapy session. Check what out-of-network benefits your insurance plan covers.
  • Can I see you in person?
    Yes! We are conveniently located right off Memorial Parkway in Huntsville. Our address is 7500 Memorial Pkwy SW, Suite 215-M, Huntsville, Alabama 35802.
  • How do I get started?
    To get started, schedule your free 15 minute phone consultation with either Meagan or Clay. We like to think of these calls as a meet and greet that gives us the chance to get to know each other. We’ll discuss what’s bringing you to therapy. We will also share insight into our style as a therapist and answer any questions you may have. If at the end of our call, if you feel like our style is a good fit, we’ll book your first appointment.
  • What should I expect during the 15 minute phone consultation?
    We like to think of these calls as a meet and greet that gives us the chance to get to know each other. We’ll discuss what’s bringing you to therapy. We will also share insight into our style as a therapist and answer any questions you may have. If at the end of our call, you feel like our style is a good fit, we’ll book your first appointment
  • What’s the start of therapy like?
    During our first few sessions we’ll discuss your history, current situation and concerns, and goals for what you hope to accomplish in therapy. This initial period allows us to get to know one another and explore how best to serve your needs. In our sessions, you’ll have an opportunity to develop and practice new coping skills, vent about your struggles, gain perspective and new insights, learn to challenge your thoughts, and receive feedback in a non-judgmental space. We’ll also explore resources and helpful tools to practice between our sessions.
  • How does insurance coverage work?
    We are in network providers for Blue Cross Blue Shield. We will reach out to Blue Cross after the consultation, if you wish to schedule appointments with us. We will find out what your mental health coverage policy is and discuss it with you. Typically there is a copayment (but sometimes not depending on your policy) that will be collected at the time of service. You will be able to pay copayments through your online portal and then we will bill Blue Cross for the rest of the session fee.
  • Where is your office located?
    We are conveniently located right off Memorial Parkway in Huntsville. Our address is 7500 Memorial Pkwy SW, Suite 215-M, Huntsville, Alabama 35802.
  • How long are sessions?
    Sessions are 50 minutes.
  • How often will we meet?
    For continuity, we prefer to meet with clients once a week and ask that all new clients commit to meeting weekly for the first four weeks. This will allow us to dive into our work together and allow you to start seeing progress. Together we will coordinate a schedule that works best with your preferences, finances, and issues. We may also recommend that we adjust the frequency of sessions to best meet your needs.
  • Is everything I tell you confidential?
    Everything you tell us is confidential with a few exceptions: If we feel that you are an immediate danger to yourself or others, I can break confidentiality to keep you/others safe. If I hear about the abuse (or suspected abuse) of anyone under the age of 18, an elderly person, or someone with a disability, I am mandated to report it.
  • What if I need to cancel an appointment?
    Although we realize issues such as family and work emergencies, childcare issues, or illness may arise that make it challenging to keep your appointment, we ask that you notify us within 24 business hours if you have to cancel for any reason. Since the appointment time has been set aside just for you, there will be a full session charge if you do not notify us of the cancellation within 24 business hours of your appointment.
  • How do I contact you?
    You can always email us: meagan@c2counselingllc.com clay@c2counselingllc.com You can also call us: (256) 676-3507

contact

us

bottom of page