Question 1

Do you accept insurance for individual counseling?

Accepted Answer

Yes, we all currently accept Blue Cross Blue Shield of Alabama and are in network providers.

Couples counseling with Meagan or Clay is private pay. These sessions are relationship therapy and not individual therapy with two people in the room. It does not label one of you as the problem, it is meant to change the system. Therefore, it is not possible to bill insurance. The insurance companies look for medical necessity and a billable mental health disorder for one person.

Question 2

What payment do you accept?

Accepted Answer

Session payments are accepted via Visa, MasterCard, American Express, Discover, Diner‘s Club, JCB, HSA and FSA. If you wish to seek reimbursement from an insurance provider using your out-of-network benefits, we can provide you with a detailed receipt, called a superbill, after you’ve paid for your session. The superbill goes to your insurance company, and they may offer you partial reimbursement for your therapy session. Check what out-of-network benefits your insurance plan covers.

Question 3

Can I see you in person?

Accepted Answer

Yes! We are conveniently located near downtown Huntsville. Our address is 701 Ward Ave, Huntsville, AL 35801.

Question 4

How do I get started?

Accepted Answer

We have a waitlist right now but you are welcome to be added to it. Right now our wait time is 3-4 months for individual and couples counseling. For those interested in marathon sessions, we could schedule within 1-2 months.

Question 5

What’s the start of individual therapy like?

Accepted Answer

During our first few sessions we’ll discuss your history, current situation and concerns, and goals for what you hope to accomplish in therapy. This initial period allows us to get to know one another and explore how best to serve your needs.

In our sessions, you’ll have an opportunity to develop and practice new coping skills, vent about your struggles, gain perspective and new insights, learn to challenge your thoughts, and receive feedback in a non-judgmental space. We’ll also explore resources and helpful tools to practice between our sessions.

Question 6

How does insurance coverage work?

Accepted Answer

We are in network providers for Blue Cross Blue Shield. We will reach out to Blue Cross after the consultation, if you wish to schedule appointments with us.

We will find out what your mental health coverage policy is and discuss it with you. Typically there is a copayment (but sometimes not depending on your policy) that will be collected at the time of service. You will be able to pay copayments through your online portal and then we will bill Blue Cross for the rest of the session fee.

Question 7

Where is your office located?

Accepted Answer

We are conveniently located right off 565 on the corner of Andrew Jackson and Ward Avenue NE in the Five Points area of Huntsville.
​
Our address is 701 Ward Ave NE, Huntsville, AL 35801.

Question 8

How long are individual sessions?

Accepted Answer

Sessions are 53 minutes.

Question 9

How often will we meet for individual sessions?

Accepted Answer

For continuity, we prefer to meet with clients once a week and ask that all new clients commit to meeting weekly for the first four weeks. This will allow us to dive into our work together and allow you to start seeing progress. Together we will coordinate a schedule that works best with your preferences, finances, and issues. We may also recommend that we adjust the frequency of sessions to best meet your needs.

Question 10

Is everything I tell you confidential?

Accepted Answer

Everything you tell us is confidential with a few exceptions: If we feel that you are an immediate danger to yourself or others, I can break confidentiality to keep you/others safe. If I hear about the abuse (or suspected abuse) of anyone under the age of 18, an elderly person, or someone with a disability, I am mandated to report it.

Question 11

What if I need to cancel an appointment?

Accepted Answer

Although we realize issues such as family and work emergencies, childcare issues, or illness may arise that make it challenging to keep your appointment, we ask that you notify us within 24 business hours if you have to cancel for any reason.

Since the appointment time has been set aside just for you, there will be a full session charge if you do not notify us of the cancellation within 24 business hours of your appointment.

Question 12

How do I contact you?

Accepted Answer

You can always email us:

meagan@c2counselingllc.com (meagan@c2counselingllc.com)

clay@c2counselingllc.com (clay@c2counselingllc.com)

morgan@c2counselingllc.com (morgan@c2counselingllc.com)

You can also text us: (256) 676-3507

Question 13

What is the structure of Gottman therapy?

Accepted Answer

The first session is an introduction to the process along with conducting your couples interview. You will then complete a comprehensive assessment online through Gottman Connect. This Gottman Assessment will develop an in-depth analysis of your relationship health using Gottman's nine key principles so you can understand areas where you and your partner excel and where you need improvement.

Then we will conduct individual interviews with each partner to learn how your history plays a part in your relationship dynamics.

Then we will come back together after this assessment phase and begin building Gottman skills depending on the needs of the couples as indicated in the Gottman assessment.

Question 14

How long does couples counseling last?

Accepted Answer

Each couple is unique but you can expect at least 8-12 sessions in order to get to the root of what has caused emotional disengagement while learning skills to use in real life that repair any ruptures.

Question 15

Where is your office located?

Accepted Answer

We are conveniently located right off 565 on the corner of Andrew Jackson and Ward Avenue NE in the Five Points area of Huntsville.
​
Our address is 701 Ward Ave NE, Huntsville, AL 35801.

Question 16

What payment do you accept?

Accepted Answer

Session payments are accepted via Visa, MasterCard, American Express, Discover, Diner‘s Club, JCB, HSA and FSA. If you wish to seek reimbursement from an insurance provider using your out-of-network benefits, we can provide you with a detailed receipt, called a superbill, after you’ve paid for your session. The superbill goes to your insurance company, and they may offer you partial reimbursement for your therapy session. Check what out-of-network benefits your insurance plan covers.

Question 17

Why can't I use my insurance for couples therapy?

Accepted Answer

These sessions are relationship therapy and not individual therapy with two people in the room. It does not label one of you as the problem, it is meant to change the system. Therefore, it is not possible to bill insurance. The insurance companies look for medical necessity and a billable mental health disorder for one person.

Question 18

What if I need to cancel an appointment?

Accepted Answer

Although we realize issues such as family and work emergencies, childcare issues, or illness may arise that make it challenging to keep your appointment, we ask that you notify us within 24 business hours if you have to cancel for any reason.

Since the appointment time has been set aside just for you, there will be a full session charge if you do not notify us of the cancellation within 24 business hours of your appointment.

701 WARD AVENUE NE, HUNTSVILLE, AL 35801 | HISTORIC FIVE POINTS

Frequently Asked Questions

IN CASE YOU WERE WONDERING

contact

us